Housekeeping Star

Terms of Satisfaction Guarantee

  1. Client will be entitled to receive a 100% refund if they are not satisfied with the service they receive, subject to all of the criteria below being applied:
    1. Client provides at least one verbal opportunity to the Housekeeper to put right the aspect of the service that the client is unsatisfied with
    2. Client telephone calls the office while the Housekeeper is still onsite to allow management to discuss concerns with Housekeeper and allow a further opportunity to put right the aspect of the service that the client is unsatisfied with
    3. If the concern cannot be resolved while the Housekeeper is onsite, by mutual consent with office team, Client will be offered a 10% reduction on next booking or a 100% refund.
    4. If Housekeeper arrives more than 45 minutes later than the booked start time, Client will be entitled to a 100% refund or a 10% reduction on next booking, providing no service is delivered.
    5. Refund will be credited to original payment method within 5 working days of refund request.
  2. Should client book our Key Holding service and hence are not at property when service is delivered, client will be entitled to receive a 100% refund or 10% reduction on their next booking, subject to all of the criteria below being applied:
    1. Client notifies us of concern within 24 hours of service being provided
    2. Client provides the Provider a reasonable opportunity to repeat the service as soon as reasonably practicable free of charge
  3. If client doesn’t like Housekeeper:
    1. All reasonable effort is made by the Provider to employ staff who are competent and have satisfactory interpersonal skills to deliver the service
    2. Client will telephone the office while Housekeeper is onsite, to allow management to liaise with Housekeeper to resolve any concerns. A refund will only be offered if management deem the concern to be irresolvable.